Muvars Car Rentals & Logistics

Vehicle Accident Policy

1. Liability and Responsibility

1.1 Self-Drive Rentals
Customers are responsible for damage, losses, or accidents attributable to their negligence, misuse of the vehicle, breach of the rental agreement, or unlawful conduct, subject to applicable law and insurance terms.

1.2 Chauffeur-Driven Services
Muvars assumes responsibility for incidents arising from the provision of its chauffeur-driven services, subject to applicable law and the circumstances of the incident. Customers will not automatically be held liable for accidents involving Muvars-provided drivers.

1.3 Third-Party Liability
Responsibility for injuries, property damage, and other losses involving third parties will be determined in accordance with applicable law, the circumstances of the accident, and relevant insurance coverage.

1.4 Exclusions
Liability will be assessed based on the facts of each incident. No provision of this policy overrides applicable law or valid insurance terms.

2. Accident Reporting & Recovery

2.1 Immediate Reporting
All accidents, damage, injuries, or other incidents involving a Muvars vehicle must be reported to Muvars immediately.

2.2 Safety and Emergency Assistance
The driver or customer must stop safely, check for injuries, contact emergency services where necessary, and notify the police where required.

2.3 Evidence Collection
Where safe, the parties involved should obtain photographs, witness details, vehicle registration numbers, and relevant accident information.

3. Vehicle Breakdown and Recovery Policy 

In the event of a vehicle breakdown during a booking, Muvars Car Rentals & Logistics will make arrangements to provide a replacement vehicle and continue the service within 2 hours of the incident, where reasonably practicable. Recovery time may vary depending on the breakdown location, road accessibility, traffic conditions, and the availability of a suitable replacement vehicle.

Muvars will keep the customer informed of recovery arrangements and any anticipated delays to minimise disruption to the scheduled service.

4. Compliance

Customers and drivers must cooperate with accident investigations and provide accurate information. Failure to report an incident, provide required information, or comply with the rental agreement may result in consequences permitted by the agreement and applicable law.

5. Governing Terms

This policy must be read alongside the applicable Muvars rental agreement, Terms and Conditions, and insurance arrangements. Applicable Ghanaian law shall prevail where a provision conflicts with the law.

Muvars Car Rentals & Logistics
Website: https://muvars.com
Phone/WhatsApp: 059 803 4205