Chauffeured Rental – Official Agreement
Payment Terms
• Full payment is kindly required before the rental commences.
• Payments may be made via Mobile Money or Bank Transfer ONLY.
No Cash Payments:
• For your security, we do not accept cash for rentals.
• Please avoid making any direct payments to drivers (except for tips).
• If any payment is requested, kindly confirm with your sales agent before proceeding.
Muvars will provide a full tank of fuel, but you must refuel it during and after your trip.
Drop-off Fuel Policy:
Clients are required to refuel the vehicle at the drop-off point. The full amount spent on fuel will be reimbursed to the driver for a top-up upon return to the garage.
Driver Accommodation & Meals Policy:
For trips outside Accra lasting more than one day, the client is responsible for providing the driver’s accommodation.
Providing meals for the driver is optional but appreciated.
Rental Extensions:
• If you wish to extend your rental, please get in touch with Muvars at least 24 hours before your current booking ends.
• Once we issue the extension invoice, payment must be made promptly to secure the additional days.
1.2 Chauffeur-Driven Services
Muvars assumes responsibility for incidents arising from the provision of its chauffeur-driven services, subject to applicable law and the circumstances of the incident. Customers will not automatically be held liable for accidents involving Muvars-provided drivers.
1.3 Third-Party Liability
Responsibility for injuries, property damage, and other losses involving third parties will be determined in accordance with applicable law, the circumstances of the accident, and relevant insurance coverage.
1.4 Exclusions
Liability will be assessed based on the facts of each incident. No provision of this policy overrides applicable law or valid insurance terms.
2.1 Immediate Reporting
All accidents, damage, injuries, or other incidents involving a Muvars vehicle must be reported to Muvars immediately.
2.2 Safety and Emergency Assistance
The driver or customer must stop safely, check for injuries, contact emergency services where necessary, and notify the police where required.
2.3 Evidence Collection
Where safe, the parties involved should obtain photographs, witness details, vehicle registration numbers, and relevant accident information.
In the event of a vehicle breakdown during a booking, Muvars Car Rentals & Logistics will make arrangements to provide a replacement vehicle and continue the service within 2 hours of the incident, where reasonably practicable. Recovery time may vary depending on the breakdown location, road accessibility, traffic conditions, and the availability of a suitable replacement vehicle.
Muvars will keep the customer informed of recovery arrangements and any anticipated delays to minimise disruption to the scheduled service.
Customers and drivers must cooperate with accident investigations and provide accurate information. Failure to report an incident, provide required information, or comply with the rental agreement may result in consequences permitted by the agreement and applicable law.
This policy must be read alongside the applicable Muvars rental agreement, Terms and Conditions, and insurance arrangements. Applicable Ghanaian law shall prevail where a provision conflicts with the law.
The Renter agrees to return the vehicle to the Owner on the last day of the rental period, no later than the time specified in this Agreement. The Renter agrees to return the vehicle in the same condition as when it was rented, with normal wear and tear excepted. If the Renter fails to return the vehicle on time, the Renter will be charged an additional daily rate until the vehicle is returned.
This Agreement constitutes the entire agreement between the parties and supersedes all prior agreements and understandings, whether written or oral. This Agreement may not be amended or modified except in writing signed by both parties.
IN WITNESS WHEREOF, the parties have executed this Agreement as of the date first above written.
✅DOS & ❌ DON’TS